SOHOSERVE PC Internet and Networks for Spain.

How To - PC Repairs - Technical Support - Internet Solutions

For more information contact us or

Phone = 966798227 / Mobile 671136703 Mags or Andy

Sohoserve Terms and Conditions

1) Sohoserve charge a fixed one-hour labour charge + IVA if applicable for all visits, subsequent time is charged half hourly + IVA. if applicable (Our current service charges are available at the time of booking).(IVA) if applicable.

2) Full payment is required on completion of work by debit card where possible. Personal cheques are taken only by agreement and must be supported by a valid guarantee card not exceeding the card limit. Business cheques are not accepted. Cash will be accepted but only if notified before Engineer is despatched.

3)Sohoserve will not except credit cards only cash basis

4) It is the customers' responsibility to provide licensed software and device drivers for all repairs. If you fall to provide proof of ownership, we may be unable to complete a repair for you although our minimum charge will still apply. Licensed software is available from Sohoserve (POA) and can be purchased subject to availability.

5) Sohoserve cannot be responsible for the performance and integrity of any third party software and/or services including Internet providers. The customer is responsible for recording Internet account details, passwords, dial up numbers, licence keys and any other relevant information when installing programs.

6) Sohoserve do not carry out monitor or printer repairs; customers will be informed of this at the time of booking. Please note that a one-hour minimum charge will still apply. Replacement monitors and printers are available on request, subject to availability.

7) Sohoserve under no circumstances will be held responsible for any lost or corrupt data. Customers are responsible for their data and accept any risk of loss during or after an installation. Please note that only data specified on our invoice will be saved by request from the customer, provided it is not corrupt.

8) On-site testing only shows the condition of the components at the time of testing. Intermittent faults may need further examination off-site. Sohoserve will contact you by phone after the first hour of testing to discuss options. Please note that your PC should be returned to you within seven working days under normal circumstances.

9) In signing our invoice, you agree that you have read and have understood our ‘general terms of business' and ‘guarantee'. Your signature also confirms that you are satisfied with the work-carried out.

10) If you cancel your order for a PC after it has been installed, Sohoserve Ltd will levy a 75€ administration charge to include collection from your home, inspection and re-packaging of the goods (please ensure that you keep the original boxes). Refunds can only be made upon receipt of goods and once they are fully checked.

11) Upon request, Sohoserve will dispose of any unwanted PC components free of charge. We regret however that once removed, items will be disposed of immediately and cannot be returned under any circumstances.

12) A 20€ charge will be levied to an unpaid bill if a cheque is ‘stopped' or ‘bounced'. Application to the Courts for full debt recovery and judgement against you will follow adding a daily interest charge, based on 8% per annum. In all cases of dispute, we strongly urge you to follow clause 2 of Our Guarantee' so mutual satisfaction can be reached.

13) When purchasing a new PC. Sohoserve will include one free labour hour to un-package, assemble and set-up your system, (additional time for data transfer etc will be charged at the current rate).

14) If the customer wishes to complete an installation without the engineer being present, (to stop work before complete due to any reason to include time or cost) the customer does so at his/her own risk. Sohoserve Ltd cannot be held responsible for any subsequent problems and any remedial work will be charged at the normal rate.

15) Sohoserve recommends specific software products to remove MALWARE infections (any software programme developed for malicious use to include viruses, spyware and adaware). It is the customer's responsibility to protect their PC immediately after our visit and continue to update software as/when required, failure to ensure total protection may result in subsequent re-infections and Sohoserve Ltd will not accept responsibility for any recurrences after a visit. (Please ask for our free information guide and current software prices).

16) Engineers carry a good selection of general stock for purchase. If we are unable to supply a part to you for any reason during an appointment, we will collect payment in advance and return to install it as soon as possible. (A minimum charge of half an hour + IVA will be levied for labour upon re-visiting).

17) For quality and training purposes Sohoserve record all telephone calls.

Our Guarantee

1) Sohoserve will provide a one-year guarantee for parts and software media purchased from us, (please provide proof of purchase).

2) The customer must report a problem or a complaint about a repair and/or an installation of new parts as soon as reasonably possible after a visit. This can be done by telephone on 08445670215 or by e-mail sales@sohoserve.co.uk.

3) If the same problem remains after our visit, (excluding MALWARE re-infections, see clause 15 of our general terms of business) please report it to us by phone as soon as possible. An engineer will be instructed to re-visit you to establish the cause of your complaint. Sohoserve does not operate a ‘No Fix No Fee' policy and therefore labour is not guaranteed, each case however is considered on its own merit and if our workmanship is at fault, corrective work may be authorised and carried out ‘free of charge'. If the problem is beyond our control, a one-hour minimum fee will be charged for our visit, in addition to any other time required to correct the fault.

4) If after a visit you wish to raise a complaint about our service, you must do so by putting your complaint in writing to: Sohoserve, CO Andrew Keen Urbanizacion Largo Jardin 1 Manzana 111 Los Balcones, 47 Torrevieja alicante (03186).

5) Faulty components (purchased from Sohoserve under guarantee and with proof of purchase) should be reported by phone. An engineer will visit you within 7 working days of your call to replace the part under guarantee. (A same day service is available at the current hourly rate). If after diagnosis, the engineer considers the part we supplied is not faulty, you will be charged a one-hour minimum fee + IVA for our visit. (Please read section 9 when problems relate to hard drives).(IVA if applicable)

6) Our guarantee does not cover damage to CD/DVD-Rom/Writer drawer mechanisms caused by the customer, damage to floppy drives/CD/DVD Rom drives by the insertion of foreign objects, or damage caused to printer and modem connection leads. We will only guarantee modem/ISDN/broadband external devices if high voltage surge protectors have been used.

7) Faulty software bought from Sohoserve, must be returned by post for examination, with proof of purchase, as soon as the fault is discovered. Replacements will be sent by return post. Please note that damage to disk surfaces will not be covered. Replacement software will be returned by post.

8) Sohoserve will only install the relevant device driver when replacing a component under guarantee, any additional work to install other third party software applications or utilities etc. will be charged at the normal rate.

9) For replacement hard drives under guarantee, Sohoserve will limit our free labour to include installation of the previous operating system and device drivers only, (excluding any external devices or peripherals). Any additional labour will be charged at the current standard rate.

For more information Call 966 798227 or use the Contact form